Customer Success Analyst

Block

2 months ago

3.6 on Glassdoor

Melbourne, Australia

Hybrid

Full Time

Medior

0 applicants

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About this role

A Customer-Success Analyst at Afterpay (part of Block) acts as a high-influence partner to domain owners, integrating operational excellence with strategic evolution to drive customer retention and long-term value. The role is based in Melbourne with hybrid work options and reports to the CS Group Lead (Consumer). It represents the customer voice in strategic decisions and partners across product, engineering, and operations to ensure initiatives prioritize customer outcomes.

Skills

About Block

block.xyz

Block, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.