Manager, Digital CS Programs

Tempo(1 month ago)

RemoteFull TimeManager$144,893 - $189,084 (estimated)Customer Success

About this role

The Manager of Digital Customer Success Programs at Tempo leads a small team of Digital Customer Success Managers while actively participating in the execution of high-complexity digital programs. This role bridges strategic oversight and technical execution, requiring hands-on involvement in configuring the tech stack (including tools like Gainsight and Intercom) and mentoring team members on advanced practices. Responsibilities include developing scalable strategies to enhance customer adoption and retention, analyzing data to optimize user engagement, and collaborating with cross-functional teams to address technical challenges and opportunities in the customer journey.

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Required Skills

Digital CS Leadership
Team Management
Technical Mentorship
Program Architecture
Tool Administration
Content Creation
Data Analysis
Cross-Functional Collaboration
Experimentation Strategy
Digital Program Management

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About Tempo

www.tempo.io

Tempo is a leading provider of project, product, and portfolio management solutions integrated with Jira. Their software suite unifies time tracking, capacity planning, and financial management to enhance workflow efficiency and alignment across teams. Trusted by over 30,000 global companies, Tempo's tools help organizations make data-driven decisions, streamline collaboration, and achieve strategic objectives more effectively.