Team Manager - Customer Contact Centre
Future Fund Management Agency(25 days ago)
About this role
The Team Manager, Customer Contact Centre at VicRoads leads and oversees the Customer Contact Centre function, working within the VicRoads organisation in partnership with the Victorian State Government. This permanent, Wendouree-based role covers leadership of a frontline team (15–20 staff) and focuses on delivering quality customer service, digital engagement and compliance. The position offers a salary of AUD 101,600–120,000 plus super.
Required Skills
- Leadership
- People Management
- Coaching
- Performance Management
- Compliance
- Digital Transformation
- Customer Service
- Stakeholder Management
- Problem Solving
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