MANAGER, GLOBAL SUPPORT

Zeta Global(4 days ago)

HybridFull TimeManager$110,203 - $144,955 (estimated)Support

About this role

The Global Support Manager at Zeta Global is a leadership role within the Global Support organization responsible for shaping the strategic direction of customer support and representing support in cross-functional initiatives. The position focuses on developing team capabilities, ensuring alignment of support services with business objectives, and maintaining high standards of client experience. This role is part of the Global Support Leadership team and contributes to programs and projects that drive customer satisfaction and loyalty.

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Required Skills

Support Management
Team Leadership
Escalation Management
Process Optimization
Performance Monitoring
Product Onboarding
Hiring
Coaching
Schedule Management
Customer Relations

+11 more

Qualifications

BS in Computer Science

About Zeta Global

zetaglobal.com

Zeta Global is an AI‑powered marketing cloud and customer data platform that helps enterprises unify customer data, resolve identities, and orchestrate personalized omnichannel campaigns. It combines data science and machine learning with audience activation (email, programmatic, social, CRM), personalization, and analytics to drive acquisition, retention, and lifetime value. Positioned as an all‑in‑one, flexible solution for marketers, Zeta emphasizes scalable infrastructure, measurement, and privacy‑forward identity capabilities to accelerate business growth.