Manager of Customer Success - DACH
Trustpilot (1 month ago)
About this role
Trustpilot is seeking a Manager of Customer Success to lead a team that drives customer value, adoption, and retention in the DACH market. The role focuses on ensuring customer success and fostering long-term advocacy through coaching, operational excellence, and cross-functional collaboration.
Required Skills
- Leadership
- Customer Success
- SaaS
- Customer Adoption
- Data Analysis
- CRM
- Customer Retention
- Operational Excellence
- Cross-functional Collaboration
- Success Planning
About Trustpilot
trustpilot.comTrustpilot is an online consumer-review platform where people can read, write, and share reviews about businesses worldwide. It offers businesses tools to collect, manage, and showcase customer feedback—review invitations, on-site widgets, analytics, and reputation-management features—to help improve trust and visibility. Trustpilot aggregates ratings into searchable company profiles and a TrustScore, enforces community guidelines and moderation, and provides integrations for marketing and customer-experience teams. Headquartered in Copenhagen with a global footprint, it’s widely used by shoppers and brands to increase transparency and inform purchasing decisions.
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