Product Support Specialist

Inspiren(14 days ago)

RemoteFull TimeMedior$99,048 - $132,061 (estimated)Customer Support

About this role

At Inspiren, this role supports the company’s support and data labeling functions within a senior living technology platform. The position is part of an integrated clinical and analytics-driven organization focused on improving care outcomes and operational efficiency. The role is remote and open to candidates in Indonesia, the Philippines, or Poland.

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Required Skills

Customer Support
Data Labeling
Ticketing Systems
Escalation
Process Improvement
Communication
Problem Solving
Salesforce
Zendesk
Multi-tasking

About Inspiren

inspiren.com

Inspiren is an AI-powered senior living care company that combines monitoring hardware and cloud software to deliver real‑time resident insights and streamline care operations. Their ecosystem — including devices like AUGI, Sense, resident pendants, staff beacons and help buttons plus Inspiren HQ and a mobile app — is designed to prevent falls, enhance safety, and improve care planning. Customers report outcomes such as a 68% reduction in falls and a 22% increase in occupancy, and Inspiren integrates with operators’ business intelligence to provide transparent, actionable data for families and staff. Founded by Michael Wang, Inspiren positions itself as “senior living, redefined with AI,” focusing on proactive care, operational efficiency, and resident peace of mind.