Manager, Product Support

2U(2 months ago)

HybridFull TimeManager$103,052 - $135,336 (estimated)Global Support

About this role

The Manager of Product Support is a leadership role within 2U’s Global Support organization responsible for ensuring a consistent, high-quality support experience for learners and instructors across multiple products. This role partners with internal stakeholders and contributes to the strategic development of the support function while supporting a global, 24/7 operation.

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Required Skills

People Management
Staff Development
Scheduling
Workflow Management
Data Analysis
Customer Support
Technical Support
Escalation Management
Contact Center
CRM Applications

+8 more

Qualifications

Bachelor's Degree

About 2U

2u.com

2U is a global education technology company that delivers high-quality, career-relevant online learning at scale through its edX platform. It partners with leading universities and industry experts to offer online degrees, professional certificates, bootcamps, and short courses that connect millions of learners to workforce-relevant skills. 2U provides the technology, curriculum design, learner support, marketing, and student services institutions need to expand access and drive measurable learning outcomes. Its focus is on creating scalable, employer-aligned programs that improve career opportunities worldwide.