Product Support Technician (Tactics & Coaching)
Catapult Sports(1 month ago)
About this role
The Product Support Technician is the primary customer-facing role providing global support for Catapult’s sports performance and video products from the Leeds or London office. The role supports customers 24/7 on a roster that includes nights and weekends and focuses on delivering high-quality customer experiences and continuous improvement. The position works closely with global support and engineering teams and contributes to validating new features and support processes.
Required Skills
- Technical Support
- Video Platforms
- Software Installation
- Hardware Repair
- Remote Training
- Issue Ownership
- Problem Escalation
- Ticketing Systems
- Knowledge Base
- Feature Validation
+13 more
Qualifications
- Associate Degree in Computer Science, IT or Sports Science
About Catapult Sports
catapult.comCatapult is a sports technology company that builds wearable sensors and analytics software to help teams and athletes maximize performance, manage load, and reduce injury risk. Their platform combines GPS/IMU-based wearables, video and performance-management tools, and advanced data analytics to deliver actionable insights for coaches, sports scientists, and medical staff. Catapult’s solutions are used by professional teams, leagues, and performance programs worldwide to inform training, recovery, talent development, and return-to-play decisions. They emphasize easy-to-use dashboards, robust integrations, and evidence-based insights to improve on-field outcomes.