Manager Service Delivery - Customer Contact Centre
Future Fund Management Agency(26 days ago)
About this role
The Manager, Service Delivery at VicRoads is a senior leadership role responsible for the contact centre function that supports registration and licensing services. The role works with government and private partners to ensure strong customer experience and effective operational performance across the organisation.
Required Skills
- Operational Management
- Digital Transformation
- Leadership
- Employee Engagement
- Stakeholder Management
- Strategic Planning
- Change Management
- Customer Service
Qualifications
- Degree in Business
- Degree in Operations Management
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