Manager, Support Engineering

CircleCI(18 days ago)

RemoteFull TimeManager$133,000 - $166,000Support Engineering

About this role

The Manager, Support Engineering will lead a distributed North American team of Support Engineers serving Growth and High Touch Enterprise customers. The role focuses on scaling technical support through automation, AI-driven capabilities, and data-informed strategies while representing regional needs to global leadership. The manager will drive adoption of modern support technologies and ensure exceptional customer experiences across segments.

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Required Skills

Support Engineering
AI Integration
Automation
Ticketing Systems
Troubleshooting
DevOps
Kubernetes
Cloud Platforms
Scripting
Analytics

+4 more

About CircleCI

circleci.com

CircleCI is a continuous integration and continuous delivery (CI/CD) platform that automates building, testing, and deploying software. It offers cloud-hosted and self-managed runners, container and Docker-native workflows, and integrations with major VCS providers and developer tools to accelerate delivery. Teams use CircleCI for faster feedback through caching, parallelism, and customizable pipelines, plus visibility into build performance and test reliability. Enterprise offerings include security controls, compliance features, and scalability for large engineering organizations.