Member Service Supervisor
Shell Energy Operations Pty Ltd(3 months ago)
About this role
A Member Service Supervisor at Travel + Leisure Co. leads a team of Member Services Consultants supporting WorldMark owners and travel members, acting as the primary escalation point for complex or unresolved customer complaints. The role partners with management, legal and compliance to uphold regulatory and company standards and to drive service quality and continuous improvement.
Required Skills
- Complaint Management
- Escalation Handling
- Team Coaching
- Training Delivery
- Process Improvement
- Performance Monitoring
- Compliance Knowledge
- Stakeholder Liaison
- Reporting
- Recruitment
+4 more
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