PAMB | Assistant Manager, Complaints Management

Chevening Awards(1 year ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeMedior$66,421 - $90,240 (estimated)Complaints Unit

About this role

A Complaints Specialist at Prudential supports the Complaints Unit by managing high-complexity, high-priority customer complaints escalated internally and to regulators. The role contributes to protecting the company’s legal and reputational interests, ensuring compliance with internal standards, and supporting department-level reporting and process improvements. The position works closely with managers and other departments to maintain service quality and accurate records.

View Original Listing

Required Skills

Complaint Handling
Regulatory Compliance
Customer Service
CRM
Reporting
Escalation Management
Investigations
SOPs
Stakeholder Liaison
Documentation

About Chevening Awards

chevening.org

Since 1983, Chevening has brought over 60,000 exceptional professionals from around the world to study in the UK through scholarships and fellowships funded by the UK Government. This unique opportunity has helped to elevate careers, transform communities, shift and deepen perspectives, and build intercontinental bridges.

View more jobs at Chevening Awards →