Merchant Success Manager

ShipMonk(1 month ago)

HybridFull TimeManager$133,838 - $174,700 (estimated)Customer Success

About this role

The Merchant Success Manager owns the relationship with ShipMonk's top-tier merchant accounts, acting as a strategic partner to help merchants scale. The role focuses on driving merchant growth through logistics and operational expertise and promoting the full potential of ShipMonk's services. This position collaborates across business groups to improve merchant support programs and serves as the internal subject-matter contact for assigned accounts.

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Required Skills

Account Management
Client Success
Relationship Building
Communication
Operations
Project Management
Revenue Growth
Problem Solving
Microsoft Office
Warehouse Management

+3 more

About ShipMonk

shipmonk.com

WP Rocket is a premium WordPress performance plugin that speeds up websites through caching and front-end optimizations. It delivers page caching, cache preloading, static file minification/concatenation, lazy-loading of images, database cleanup, and CDN/Cloudflare integration to reduce load times and bandwidth. Designed for ease of use, WP Rocket offers a simple dashboard and one‑click performance toggles so site owners and agencies can get faster, SEO-friendly sites without deep technical work. The product includes regular updates, support, and broad compatibility with popular themes, page builders, and eCommerce plugins like WooCommerce.