Mission Control Specialist

Centerfield(1 month ago)

Montego Bay, JamaicaOnsiteFull TimeJunior$54,340 - $72,969 (estimated)Jamaica Operations

About this role

The Mission Control Specialist at Centerfield is responsible for real-time monitoring of inbound call traffic to ensure efficient operations within the call center. This role involves managing key performance indicators, tracking schedule adherence, conducting intraday analysis, and collaborating closely with the Workforce Management team to optimize staffing and service levels. The Specialist will analyze performance metrics, escalate issues as needed, and provide regular reporting to department leadership to meet operational goals. Strong analytical skills and experience with workforce management systems are essential for success in this position.

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Required Skills

Workforce Management
Real-Time Monitoring
Call Traffic Management
Service Level Reporting
Metrics Analysis
Schedule Adherence
Problem Solving
Data Interpretation
Strong Communication
Team Collaboration

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About Centerfield

www.centerfield.com

Centerfield is a customer acquisition company that partners with leading brands to enhance their marketing effectiveness and drive growth. Serving 25% of Fortune 100 companies, Centerfield specializes in digital media solutions and offers award-winning marketing and sales services. Their innovative platform and audience solutions are designed to help clients reach millions of potential customers, ultimately boosting sales and customer retention. Centerfield aims to supercharge customer engagement through strategic guidance and technologically advanced marketing tactics.