Mission Control Specialist

Centerfield

2 months ago

3.7 on Glassdoor

Montego Bay, Jamaica

Onsite

Full Time

Junior

0 applicants

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About this role

The Mission Control Specialist at Centerfield is responsible for real-time monitoring of inbound call traffic to ensure efficient operations within the call center. This role involves managing key performance indicators, tracking schedule adherence, conducting intraday analysis, and collaborating closely with the Workforce Management team to optimize staffing and service levels. The Specialist will analyze performance metrics, escalate issues as needed, and provide regular reporting to department leadership to meet operational goals. Strong analytical skills and experience with workforce management systems are essential for success in this position.

Skills

About Centerfield

www.centerfield.com

Centerfield is a customer acquisition company that partners with leading brands to enhance their marketing effectiveness and drive growth. Serving 25% of Fortune 100 companies, Centerfield specializes in digital media solutions and offers award-winning marketing and sales services. Their innovative platform and audience solutions are designed to help clients reach millions of potential customers, ultimately boosting sales and customer retention. Centerfield aims to supercharge customer engagement through strategic guidance and technologically advanced marketing tactics.