Monitoring Support Specialist

Cyara(28 days ago)

Hyderabad, IndiaOnsiteFull TimeJunior$58,195 - $78,548 (estimated)Customer Support

About this role

A Monitoring Support Specialist at Cyara in Hyderabad is part of the operations team that helps maintain the reliability and availability of Cyara’s customer experience assurance platform. The role sits within a 24/7 environment and requires shift work, including nights and weekends. It is intended for candidates with a technical support or customer-facing background who are eager to learn and grow within a software company.

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Required Skills

Monitoring
Troubleshooting
IP Networking
VoIP
SIP
IVR
Ticketing Systems
Incident Management
SOP Compliance
Customer Support

+2 more

About Cyara

cyara.com

Cyara is an AI-led CX assurance platform that helps companies test, monitor, and optimize customer journeys—particularly voice and contact-center digital experiences. It automates functional, regression, and load testing for IVR, telephony, chatbots and other channels, and continuously monitors live interactions to detect regressions, routing issues, and performance problems. Cyara integrates with contact-center systems and development workflows to accelerate delivery, reduce defects, and ensure SLA/compliance. Enterprises use the platform to validate changes, improve reliability, and deliver smoother, more consistent customer experiences.