Support Engineer
Cyara(21 days ago)
About this role
Cyara is hiring an experienced Technical Support Engineer in Ireland to support enterprise customers using the Cyara Platform for AI-powered customer experience assurance. The role serves as a trusted technical advisor to customers, helping ensure successful platform adoption and ongoing outcomes. Standard working hours are 2–11 pm Irish Standard Time.
Required Skills
- Technical Support
- Case Management
- Customer Communication
- Troubleshooting
- VoIP
- SIP
- H323
- WebRTC
- ISDN
- Network Protocols
+26 more
Qualifications
- BS in Computer Science
About Cyara
cyara.comCyara is an AI-led CX assurance platform that helps companies test, monitor, and optimize customer journeys—particularly voice and contact-center digital experiences. It automates functional, regression, and load testing for IVR, telephony, chatbots and other channels, and continuously monitors live interactions to detect regressions, routing issues, and performance problems. Cyara integrates with contact-center systems and development workflows to accelerate delivery, reduce defects, and ensure SLA/compliance. Enterprises use the platform to validate changes, improve reliability, and deliver smoother, more consistent customer experiences.
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