Ombudsman Specialist

Kaizen Gaming(8 days ago)

HybridFull TimeMedior$102,337 - $135,435 (estimated)Compliance / Customer Experience

About this role

The Ombudsman Specialist at Kaizen Gaming manages communications with consumer protection bodies and oversees complaints filed through channels like Procon and Consumidor.gov. The role focuses on ensuring compliance with legal deadlines and delivering clear, consistent responses while supporting continuous improvement to reduce complaint recurrence. It contributes to regulatory compliance and enhances the overall customer experience across internal teams.

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Required Skills

Complaint Handling
Regulatory Compliance
Root Cause
Reporting
Power BI
Google Workspace
Negotiation
Stakeholder Management
Customer Centricity
English

Qualifications

Bachelor's Degree

About Kaizen Gaming

kaizengaming.com

Kaizen Gaming is a technology-driven online gaming company that builds and operates sports betting and casino platforms under consumer brands like Stoiximan and Betano. It offers a full-stack, data-driven platform — covering odds and risk management, live betting, payments and player-account services — for retail customers and commercial partners across Europe and Latin America. The company emphasizes in-house engineering, product design and analytics to personalize experiences, optimize operations and support responsible gaming. Kaizen combines rapid product development with local customer support and compliance to scale regulated gaming operations.