Ombudsman Specialist
Kaizen Gaming
About this role
The Ombudsman Specialist at Kaizen Gaming manages communications with consumer protection bodies and oversees complaints filed through channels like Procon and Consumidor.gov. The role focuses on ensuring compliance with legal deadlines and delivering clear, consistent responses while supporting continuous improvement to reduce complaint recurrence. It contributes to regulatory compliance and enhances the overall customer experience across internal teams.
Skills
Qualifications
About Kaizen Gaming
kaizengaming.comKaizen Gaming is a technology-driven online gaming company that builds and operates sports betting and casino platforms under consumer brands like Stoiximan and Betano. It offers a full-stack, data-driven platform — covering odds and risk management, live betting, payments and player-account services — for retail customers and commercial partners across Europe and Latin America. The company emphasizes in-house engineering, product design and analytics to personalize experiences, optimize operations and support responsible gaming. Kaizen combines rapid product development with local customer support and compliance to scale regulated gaming operations.
Recent company news
Kaizen Gaming Acquires GameplAI to Enhance Betano Sportsbook
19 hours ago
Kaizen Gaming boosts AI ambitions with acquisition of GameplAI
1 day ago
Kaizen Gaming strengthens Betano with acquisition of AI analytics provider GameplAI
1 day ago
Betano Owner Kaizen Gaming Acquires GameplAI
5 hours ago
Kaizen Gaming Bolsters AI Capabilities with GameplAI Acquisition
22 hours ago
About Kaizen Gaming
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Kaizen Gaming.
Salary
$102k – $135k
per year
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