Customer Service Specialist - Ombudsman & Complaints Case Manager
Shell Energy Operations Pty Ltd(1 month ago)
HybridFull TimeMedior$94,891 - $126,736 (estimated)Customer Experience
Apply NowAbout this role
At Amber, the role involves being part of the disputes resolution team, specifically within the Ombudsman squad, ensuring customer complaints are handled efficiently and effectively. The position is focused on managing complaints, conducting investigations, and providing clear communication and resolutions to customers while working closely with various internal teams.
Required Skills
- Communication
- Problem-solving
- Investigation
- Customer Support
About Shell Energy Operations Pty Ltd
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