University Medical Center Mainz

Patient Advocate

University Medical Center Mainz(17 days ago)

OnsiteFull TimeMedior$30,000 - $45,000Patient Services and Quality Improvement
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About this role

This role involves enhancing patient satisfaction and organizational culture by developing and supporting patient experience initiatives, resolving patient concerns, and collaborating with hospital departments to improve service quality. It requires engaging with patients and families, managing feedback, and supporting staff in implementing service excellence practices.

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Required Skills

  • Customer Service
  • Communication
  • Conflict Resolution
  • Process Improvement
  • Patient Relations
  • Data Analysis
  • Report Writing
  • Team Collaboration
  • Service Excellence

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