Patient Relations Specialist
Vanderbilt Eye Institute(24 days ago)
About this role
Serves as a neutral intermediary between patients, families, guests, staff, and faculty to encourage open communication and promote fairness. The role focuses on documenting and resolving complaints and compliments, facilitating timely responses, and recommending service or process improvements to enhance the patient experience.
Required Skills
- Complaint Handling
- Documentation
- Stakeholder Engagement
- Conflict Management
- Process Improvement
- Communication
- Listening
- Decision Making
- Patient Advocacy
- Quality Improvement
+1 more
Qualifications
- Bachelor's Degree
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