Senior CRT Specialist

Encore Capital Group(2 months ago)

HybridFull TimeSenior$117,726 - $157,992 (estimated)Customer Relations

About this role

The Senior CRT Specialist role focuses on reviewing and resolving consumer and regulatory complaints for a specialty finance organization. The position involves analyzing complex consumer issues, documenting findings to quality standards, and communicating clear responses under deadlines. It also supports process improvement and escalates potential company risks as needed.

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Required Skills

Complaint Investigation
Regulatory Responses
Case Documentation
Root Cause Analysis
Risk Escalation
Process Improvement
Written Communication
Verbal Communication
Multitasking
Microsoft Office

+2 more

Qualifications

High School Diploma
Bachelor's Degree
Paralegal Certificate

About Encore Capital Group

encorecapital.com

Encore Capital Group is a financial services company specializing in the management and servicing of consumer debt. The company supports individuals in resolving their financial obligations by providing tailored solutions and resources that empower them to regain control over their finances. Encore Capital operates through various subsidiaries to offer services in debt collection, credit recovery, and financial literacy, ensuring compliance with regulatory standards while fostering positive engagement with consumers. Their mission revolves around helping people achieve financial stability and improving overall customer experiences in the debt resolution process.

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