Patient Support Specialist, Australia Support

Careers at Eucalyptus(14 days ago)

HybridFull TimeMedior$94,022 - $125,335 (estimated)Customer Support

About this role

Customer Support Specialist at Eucalyptus providing front-line support for patients in a telehealth weight-management program, handling inquiries via email, chat, and inbound/outbound calls. The role supports Juniper, combining medication and clinician-led care, and contributes to improving long-term patient outcomes. It sits within a rapidly growing healthcare startup focused on scalable, clinically backed weight-management services.

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Required Skills

Patient Support
Problem Solving
Collaboration
Communication
Attention To Detail
MacOS
Google Suite
Process Improvement
Escalation
Ticketing

About Careers at Eucalyptus

eucalyptus.health

Eucalyptus (or "Euc") is a digital-first medical organization that delivers high-touch, high-quality healthcare to patients around the world. The company emphasizes patient-first, technology-enabled care designed to help people live better, for longer. Euc provides personalized, outcomes-driven services that prioritize accessibility, continuity, and long-term wellbeing. Its mission centers on combining compassionate clinical care with digital tools to improve health across the lifespan.