Planning Delivery Analyst
Direct Line Group(2 days ago)
About this role
The Planning Delivery Analyst role at DLG involves managing resource planning, scheduling, and real-time operational support for a contact centre to ensure optimal customer service levels. The position requires analytical skills, technical system knowledge, and effective communication with teams and leadership. It offers a hybrid work setting in Liverpool within a progressive insurance environment.
Required Skills
- WFM
- Genesys
- QStory
- Data Analysis
- Forecasting
- Schedule Optimization
- Telephony Tools
- Operational Planning
- Performance Monitoring
- Stakeholder Communication
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