Principal Architect, Zoom

TTEC Digital(1 month ago)

RemoteFull TimeSenior$107,612 - $144,514 (estimated)Information Technology

About this role

The Zoom Contact Center Solutions Architect at TTEC Digital owns the end-to-end design and delivery of Zoom-based contact center and omnichannel solutions for enterprise clients. The role blends deep technical implementation with client-facing architecture and strategy responsibilities. It involves leading complex CCaaS projects, guiding development teams, and serving as a subject matter expert on customer experience transformation technologies. The position is remote-eligible within designated U.S. states and sits within a customer experience and digital transformation-focused organization.

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Required Skills

Solutions Architecture
Contact Center Design
Zoom Contact Center
IVR ACD
VoIP Technologies
Omnichannel Systems
Process Automation
Digital Transformation
CX Strategy
WFM Configuration

+37 more

Qualifications

Bachelor’s Degree in Computer Science
Bachelor’s Degree in Information Technology
Bachelor’s Degree in Engineering
Zoom Contact Center Certification

About TTEC Digital

ttecdigital.com

TTEC Digital is a global customer experience technology and contact center solutions provider that helps companies design, build, and operate modern customer service programs. It offers cloud contact center platforms, omnichannel engagement, conversational AI, analytics, workforce engagement and integration services to optimize interactions across digital and voice channels. TTEC Digital combines CX consulting, implementation and managed services to help enterprises improve satisfaction, reduce costs and accelerate digital transformation.