Product Manager - Ecommerce team
Gorgias(1 month ago)
About this role
The Product Manager for the Ecommerce team at Gorgias is responsible for developing and managing a Customer Data Platform (CDP) that ingests and stores customer data, enabling AI-driven conversational commerce solutions. This role requires close collaboration with engineering, design, marketing, and customer success teams to ensure seamless data flows and actionable insights for users. The ideal candidate should have experience with complex systems, a strong technical background, and familiarity with the Shopify ecosystem, as they drive end-to-end execution and cross-functional alignment in a fast-paced, dynamic environment.
Required Skills
- Product Management
- Data Ingestion
- Customer Data Platform
- Cross-Functional Collaboration
- Technical Communication
- Customer Engagement
- Data Pipeline Evolution
- Engineering Collaboration
- Problem Solving
- Startup Experience
+5 more
About Gorgias
gorgias.comGorgias is a conversational AI platform designed specifically for eCommerce, enabling businesses to automate customer support and drive sales. With integrations for leading eCommerce platforms like Shopify, it centralizes customer communications across channels such as email, social media, and live chat, enhancing the customer experience. Gorgias leverages AI to resolve up to 60% of support inquiries efficiently, while providing actionable insights and real-time data to empower support teams. The platform has gained the trust of over 15,000 brands worldwide, establishing itself as a leader in customer engagement solutions.