About this role
SeatGeek is looking for a Product Support Analyst to provide technical SaaS support to clients, assisting with troubleshooting, issue tracking, and collaboration with development teams. The role involves learning the company's products, managing support cases, and ensuring excellent customer service.
Required Skills
- HTML
- CSS
- SQL
- Customer Service
- Troubleshooting
- Support
- SaaS
- Communication
- Technical Support
- Problem Solving
About SeatGeek
seatgeek.comSeatGeek is a mobile-first ticketing marketplace and search engine that helps fans discover and buy tickets for sports, concerts, theater, and other live events. It aggregates inventory from primary and secondary sellers, offers interactive seating maps and a proprietary "Deal Score" to surface value, and shows clear pricing and seat views. For teams, venues, and promoters it provides ticketing technology, white‑label solutions and APIs to manage sales and distribution. Fans use SeatGeek for price comparison, personalized event recommendations, and mobile ticketing.
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