Support Analyst
Pixaera(15 days ago)
About this role
Pixaera is looking for a Support Analyst to act as the first point of contact for customers, managing helpdesk tickets, setting up accounts, and coordinating issue resolution. The role involves providing excellent customer service, troubleshooting technical issues, and supporting the company's mission to improve safety readiness for frontline workers using Ai and gamification.
Required Skills
- Helpdesk
- Customer Service
- Troubleshooting
- Account Setup
- Issue Tracking
- Organizational Skills
- Communication Skills
- Technologies
- Customer Success
About Pixaera
www.pixaera.comPixaera is a revolutionary platform focused on enhancing workplace safety culture by providing immersive technology-based training. Their comprehensive solutions include hyper-realistic simulations and tailored learning experiences that empower frontline teams to effectively handle real-world safety scenarios and risks. Designed for diverse industries, Pixaera's approach emphasizes practicality and engagement, enabling organizations to standardize safety practices and reduce incidents through effective training. The company also offers customizable programs to suit specific operational needs, ensuring a consistent and impactful safety training experience across teams.
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