Product Support Associate

Cloudforce(4 months ago)

HybridFull TimeJunior$50,000 - $60,000Customer Support

About this role

The Product Support Associate at Cloudforce supports customers of the nebulaONE genAI platform, helping them resolve technical issues and maximize product value. The role operates in a collaborative, fast-paced environment within a culture focused on innovation, growth, and community. It involves working closely with internal teams and contributing to customer-facing materials while being based in a hybrid setup at National Harbor, MD.

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Required Skills

Customer Support
Technical Troubleshooting
Cloud Infrastructure
Application Support
Software Support
Ticket Management
Issue Escalation
User Documentation
FAQ Creation
Cross Functional Collaboration

+7 more

Qualifications

Microsoft Azure AI Fundamentals (AI-900)

About Cloudforce

gocloudforce.com

Cloudforce is a Microsoft‑focused cloud consultancy that designs, migrates, and maintains custom cloud systems to help businesses run better. They provide end‑to‑end services — architecture, migrations, and ongoing managed support — delivered by an in‑house team (no outsourcing) with plainspoken, results‑oriented execution. Positioning itself as a leading force in the Microsoft Cloud, Cloudforce builds bespoke solutions tailored to each customer's needs and reduces vendor complexity through hands‑on technical delivery.

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