Support Specialist

Emburse(1 month ago)

Tortosa, SpainOnsiteFull TimeMedior$86,432 - $116,227 (estimated)Customer Support

About this role

The Customer Support Expert at Emburse handles inbound customer inquiries related to the functionality, configuration, and usage of Emburse products. The role involves resolving issues, managing support tickets, and ensuring clear, timely communication with customers. It also includes collaborating with internal teams and third-party vendors, staying current on product releases, and acting as a technical knowledge resource for Tier 1 support staff. The position supports Emburse’s mission to improve users’ experiences by helping them efficiently manage corporate expenses and invoices.

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Required Skills

Customer Support
Ticket Management
Email Support
Phone Support
Live Chat Support
Troubleshooting
Technical Analysis
Product Testing
Product Configuration
Internal Collaboration

+10 more

Qualifications

Associate Degree
Bachelor’s Degree

About Emburse

emburse.com

Emburse is a SaaS company that provides travel and expense management software to help organizations control spend, automate expense reporting, and manage corporate travel. Its platform offers solutions for expense management, corporate travel booking, policy enforcement, and analytics to streamline approvals, reconciliation, and reporting. Emburse emphasizes automation and AI-enabled capabilities—IDC named it a leader in AI-enabled travel & expense—and integrates with finance systems to improve compliance and reduce costs. Finance and operations teams use Emburse for centralized spend controls, better visibility, and faster processing.