Clerk Support Representative
PayJoy(1 month ago)
About this role
The Customer Support Representative at PayJoy serves business partners and stores, helping them resolve issues related to PayJoy’s application and credit evaluation platform. The role focuses on supporting end-customer related issues to help retain partners and grow the business. It requires managing real-time interactions across multiple channels and maintaining accurate records. The position supports PayJoy’s mission of providing secure credit to underserved customers in emerging markets.
Required Skills
- Customer Support
- Omnichannel Communication
- Technical Troubleshooting
- Ticket Documentation
- Process Improvement
- Stakeholder Communication
- Customer Feedback Collection
- Teamwork
- Time Management
- Problem Solving
+7 more
Qualifications
- Technical Degree in Business Administration
- Technical Degree in Communications
- Partial University Studies in Related Field
About PayJoy
payjoy.comPayJoy is a fintech focused on expanding credit access for underserved consumers in emerging markets — its tagline is “Finance for the next billion.” The company provides phone and small-cash loans with fast approvals, minimal documentation, and a no-late-fees pricing approach, often delivered via partnerships with merchants, carriers and lenders. PayJoy combines alternative data and device-based technology to make financing and Buy-Now-Pay-Later style products available to people who lack traditional credit histories. It operates in multiple countries across Latin America, Africa and Asia.
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