Product Support Manager

United States - Genesys Cloud Services, Inc.(1 month ago)

Zurich, SwitzerlandOnsiteFull TimeManager$126,964 - $167,318 (estimated)Product Support

About this role

Manager, Product Support at Genesys responsible for leading the Genesys Cloud Product Support team based in Switzerland. The role focuses on team development, administration, and ensuring a high-quality customer experience while aligning with global Product Support objectives and reporting to the Director, Product Support EMEA.

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Required Skills

Leadership
Team Management
Escalation Support
Training
KPI Management
Performance Reviews
Hiring
Onboarding
Communication
Technical Knowledge

Qualifications

BS/MS/BA or Equivalent

About United States - Genesys Cloud Services, Inc.

genesys.com

Rocket is a performance optimization tool designed to enhance website loading speed and overall user experience. By automatically optimizing scripts and implementing lazy loading technologies, it ensures that essential content is prioritized while reducing unnecessary resource loading. The platform is particularly beneficial for developers looking to improve site speed on both mobile and desktop, leading to increased engagement and better search engine rankings. Rocket's solutions are known for their ease of integration and effectiveness in boosting website performance metrics.

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