Senior Director, Global Support

Elite Technology(1 month ago)

RemoteFull TimeDirector$195,000 - $220,000Global Support

About this role

The Senior Director, Global Support is a senior leadership role responsible for shaping Elite’s global cloud support strategy to enable the company’s SaaS objectives. The role partners with executive and cross-functional teams to ensure cloud service readiness, drive operational improvements, and support customer success. This is a U.S.-based remote role overseeing global support performance and cloud service outcomes.

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Required Skills

Cloud Processes
SaaS Support
Escalation Management
Stakeholder Management
Customer Relationships
KPI Management
Performance Management
Data Analysis
Operational Efficiency
Case Management

+6 more

Qualifications

Bachelor's Degree in Business or Information Systems

About Elite Technology

elite.com

Elite is a legal technology company that provides integrated software and services for law firms. Its offerings focus on law‑firm financial and practice management—billing, accounting, reporting and analytics—to help firms streamline operations, improve productivity, and support growth. Positioned as a market‑leading provider of law‑firm financial solutions, Elite serves firms seeking robust, data‑driven tools to professionalize back‑office workflows and decision‑making.

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