Customer Care Specialist - Hybrid
Care.com(1 month ago)
About this role
The Care Specialist is a member-facing role within Care.com's Member Support Team, contributing to the company’s mission of connecting families with high-quality care. This full-time position is expected to use training and professional judgment to support members and maintain high standards of service, while participating in a collaborative, customer-focused environment. The role is hybrid and based in Dallas, TX.
Required Skills
- Inbound Calls
- Customer Service
- Active Listening
- Problem Solving
- Email Support
- Chat Support
- CRM
- Eligibility Verification
- Benefits Explanation
- Metrics Adherence
+2 more
Qualifications
- Bachelor's Degree
About Care.com
care.comCare.com is an online marketplace that connects families with caregivers — including babysitters, nannies, tutors, pet sitters, senior caregivers, and housekeepers. The platform offers searchable local provider profiles with reviews and optional background checks, plus employer services such as HomePay for nanny payroll and tax support. It also features job listings, resources, and tools to simplify hiring and managing in‑home care. Care.com’s mission is to make it easier for families to find better care, operating across multiple countries to serve both care seekers and providers.