Product Support Specialist, APAC

Sprout Social(1 month ago)

RemoteFull TimeMedior$88,997 - $119,355 (estimated)Customer Support

About this role

The Product Support Specialist at Sprout Social joins the Customer Support team as a customer-facing product expert who helps customers succeed using the Sprout platform. The role includes structured onboarding, collaboration with Sales, Product and Engineering, and coaching-focused career growth opportunities. This is a remote position for candidates based in the Philippines and emphasizes development, feedback, and teamwork within a community-oriented support environment.

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Required Skills

Email Support
Live Chat
Screen Sharing
Troubleshooting
Product Expertise
Customer Satisfaction
Quality Control
Response Time
Resolution Time
Communication

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About Sprout Social

sproutsocial.com

Sprout Social is a Chicago-based cloud platform (founded in 2010) for social media management that helps organizations plan, publish and measure their social presence. Its product suite covers publishing and scheduling, engagement and customer care, social listening, analytics and influencer marketing to drive social ROI. Trusted by over 30,000 brands, Sprout emphasizes collaboration, data-driven insights and integrations across major social channels, and offers a trial to get started.