AvidXchange, Inc.

Product Support Specialist I

AvidXchange, Inc.(26 days ago)

HybridFull TimeJunior$76,799 - $101,500 (estimated)Relationship Management
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About this role

The Product Support Specialist I at AvidXchange is a frontline member of the Relationship Management team who helps ensure customers receive high-quality support. The role sits within a technology-driven accounts-payable automation company that emphasizes inclusion, growth, and customer obsession. It operates within a hybrid work environment and is part of a contact center culture focused on teammate development and benefits.

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Required Skills

  • Troubleshooting
  • Customer Service
  • Windows Domain
  • API Automation
  • Case Management
  • Communication
  • Critical Thinking
  • Product Training
  • Quality Assurance
  • Productivity

Qualifications

  • University Degree
  • A+ Certification
AvidXchange, Inc.

About AvidXchange, Inc.

avidxchange.com

AvidXchange is a software company that provides accounts payable automation and payment solutions for middle‑market businesses and their suppliers. Its cloud platform digitizes invoice capture, approval workflows, and supplier payments (ACH, virtual card, and check), and integrates with major ERPs to streamline AP operations. AvidXchange also operates a supplier payments network and offers industry‑specific services for sectors like real estate, construction, and financial services. The company’s tools aim to increase efficiency, accuracy, controls, and speed while reducing manual work and payment risk.

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