Senior Customer Success Manager
AvidXchange, Inc.(5 days ago)
About this role
A Senior Customer Success Manager at AvidXchange is a strategic advisor for a portfolio of enterprise customers, focused on ensuring customers realize value from AP automation and payment solutions. The role emphasizes building strong partnerships, driving product adoption, and representing the customer within the Customer Experience organization. The position also serves as a leader within the team to promote customer-centric initiatives and long-term retention.
Required Skills
- Customer Success
- Account Management
- Adoption Management
- Retention
- Stakeholder Engagement
- Cross Functional
- Process Improvement
- Product Training
- Data Analytics
- Salesforce
+5 more
About AvidXchange, Inc.
avidxchange.comAvidXchange is a software company that provides accounts payable automation and payment solutions for middle‑market businesses and their suppliers. Its cloud platform digitizes invoice capture, approval workflows, and supplier payments (ACH, virtual card, and check), and integrates with major ERPs to streamline AP operations. AvidXchange also operates a supplier payments network and offers industry‑specific services for sectors like real estate, construction, and financial services. The company’s tools aim to increase efficiency, accuracy, controls, and speed while reducing manual work and payment risk.
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