Product Support Specialist (Weekend)

Clay(26 days ago)

RemoteFull TimeJunior$80,000 - $100,000CX

About this role

The Product Support Specialist at Clay is responsible for providing hands-on support to a diverse customer base, including enterprises and startups, to ensure they maximize the value of the product. This role requires a strong technical background to address customer needs effectively, gather and analyze feedback for product improvement, and create user-focused content like guides and FAQs. The specialist collaborates closely with teams across the organization, including product and engineering, to enhance the overall customer experience and drive product development based on user insights.

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Required Skills

Customer Support
Technical Skills
Feedback Analysis
Content Creation
Communication Skills
Collaboration
Problem Solving
Dynamic Environment
Proactivity
Customer Focus

About Clay

www.clay.com

Clay is an innovative platform designed to enhance go-to-market strategies through the integration of unique data sources and AI-driven insights. By aggregating over 100 premium data sources, users can automate growth workflows and leverage AI agents for effective outreach, company enrichment, and lead generation. With robust tools like Claygent and Sequencer, teams can streamline their processes, making data-driven decisions more efficiently and gaining a competitive edge in their markets. Clay is trusted by leading companies to power their growth initiatives and optimize their GTM operations.