Program Manager, Dispute Experience
CHYM(27 days ago)
About this role
A Program Manager in Member Experience at Chime focuses on improving the card dispute experience and overall member trust while balancing fraud prevention and operational efficiency. The role leverages data and cross-functional collaboration to drive strategic initiatives, ensure regulatory alignment, and support successful product and operational launches.
Required Skills
- Dispute Operations
- Process Documentation
- Journey Mapping
- Project Management
- Data Analysis
- SQL
- Data Visualization
- Fraud Mitigation
- Regulatory Compliance
- Vendor Management
+4 more
About CHYM
chime.comChime is a mobile-first fintech and neobank that offers simple, low-fee banking services through an app-first experience. It provides a Spending (checking) account with a Visa debit card, high-yield Savings, early direct deposit, fee-free overdraft via "SpotMe," and a Credit Builder program to help users establish credit. Chime’s accounts are FDIC-insured through partner banks, and its product focus is on automatic savings, transparent pricing, and enabling faster access to paychecks. Founded in 2013 and headquartered in San Francisco, Chime targets consumers who want a straightforward, digital-first alternative to traditional banks.
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