Senior Dispute Review Analyst
Navan(15 days ago)
About this role
A Dispute Review Analyst at Navan works within a 24×7 operations function supporting the company’s travel and expense management business by managing the end-to-end payment dispute process. The role is focused on protecting Navan’s financial health and ensuring fair outcomes for customers. It reports to the Lead, Fraud Operations in the Risk Management organization.
Required Skills
- Chargeback Handling
- Dispute Investigation
- Evidence Collection
- Representments Writing
- Data Analysis
- SLA Compliance
- PCI Compliance
- Customer Communication
- Case Documentation
- Escalation Management
About Navan
navan.comNavan is a corporate travel management platform that streamlines business travel and expense processes in a single app. It combines travel booking, expense automation, corporate card management, real-time reporting and policy controls to help companies save time, reduce costs, and gain visibility. The platform also provides traveler safety and duty-of-care features plus integrations with finance and HR systems. Organizations use Navan for its unified workflow, analytics, and global coverage across flights, hotels, ground transportation, and payments.