QGenda Technical Engineer

QGenda(1 month ago)

HybridFull TimeMedior$97,535 - $129,238 (estimated)Customer Experience

About this role

The Technical Engineer I at QGenda is a product expert within the Customer Experience organization who helps healthcare customers maximize the value of QGenda’s platform. The role focuses on delivering high-quality support, ensuring customer satisfaction, and enabling customer self-reliance while collaborating across teams. It also contributes to process and training improvements and supports project-based assignments to align customer outcomes with business goals.

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Required Skills

Technical Support
Customer Service
Case Management
Time Management
Communication
Troubleshooting
Mentoring
Configuration Management
Project Management
Escalation Handling

+5 more

Qualifications

Associate's Degree
Bachelor's Degree
High School Diploma
GED

About QGenda

qgenda.com

QGenda is a cloud-based healthcare workforce management platform focused on physician scheduling and staff optimization for hospitals and health systems. Its software centralizes scheduling, automated shift assignments, time & attendance, and analytics to improve clinician engagement, staffing efficiency, and labor-cost control. The platform integrates with payroll, HR, and clinical systems to streamline operations and reporting. Healthcare organizations use QGenda for its automation, advanced scheduling rules, and analytics tailored to clinical workforce needs.

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