Contact Center Operations
NICE(1 month ago)
About this role
The Concierge at NiCE is responsible for delivering high-quality, empathetic customer interactions to assess and qualify leads and ensure smooth handoffs to clients. The role emphasizes accuracy, quality-driven engagement, and independent performance within NiCE’s customer contact environment. It reports to the Manager, Contact Center Operations and operates under NiCE-FLEX hybrid work arrangements.
Required Skills
- Lead Qualification
- SMS Engagement
- Email Engagement
- Data Entry
- Customer Service
- Written Communication
- Conversation Review
- Appointment Scheduling
- SOP Compliance
- Teamwork
+3 more
Qualifications
- High School Diploma
- AWS Certification
- Azure Certification
- HP Certification
- Dell Certification
- VMWare Certification
- Citrix Certification
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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