Quality Coach I
Global Payments(2 months ago)
About this role
A Quality Control Specialist at Global Payments evaluates the quality of inbound customer service and collections calls across client accounts and maintains scoring records for tracking and reporting. The role supports client relationships by ensuring consistent service standards and contributes to company efforts to deliver best-in-class payment technology and solutions.
Required Skills
- Call Monitoring
- Call Scoring
- Coaching
- Reporting
- Call Transcription
- Call Retrieval
- Data Entry
- Customer Service
- Calibration
Qualifications
- High School Diploma or Equivalent
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