Quality Improvement Lead

Included Health(13 days ago)

RemoteFull TimeSenior$81,070 - $124,553Quality Improvement

About this role

The Quality Improvement Lead at Included Health translates data into actionable insights to improve member experience, care quality, and service excellence. The role partners with leadership and cross-functional teams to assess member feedback, monitor operational performance, and identify scalable improvement opportunities.

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Required Skills

Data Analysis
Process Improvement
Quality Assurance
Dashboarding
Reporting
Root Cause Analysis
Stakeholder Management
Client Engagement
Google Apps
MacOS

Qualifications

Bachelor's Degree
CPHQ
IHI Certification

About Included Health

includedhealth.com

Included Health is a digital healthcare company that delivers personalized, all‑in‑one virtual care, care navigation, and community support for employers, health plans, and members. Its platform connects people to virtual primary and mental healthcare, expert medical opinions, and navigation services to guide complex care decisions and specialty referrals. Included Health aims to improve outcomes and reduce costs through integrated care coordination, telehealth, and tailored member engagement with an emphasis on equity and underserved populations. Founded in 2021 and led by Owen Tripp, the company partners with employers and payers to modernize employee and member healthcare.