Real Time Analyst - LATAM

Engine(2 months ago)

HybridFull TimeMedior$70,569 - $95,115 (estimated)Client Operations

About this role

The Real-Time Analyst at Engine serves as a central point in Client Operations’ command center, supporting the organization’s ability to deliver timely and reliable service to customers. The role works closely with leadership to provide visibility into operational performance and supports ongoing improvements in processes and staffing. It is a mission-driven position within a fast-paced contact center and startup environment.

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Required Skills

Real-Time Monitoring
KPI Reporting
Agent Adherence
Forecasting
Scheduling
Schedule Management
Adhoc Reporting
Incident Coordination
Excel
WFM Tools

+7 more

Qualifications

Bachelor's Degree

About Engine

engine.com

Engine is a modern corporate travel management platform that simplifies business travel and hotel booking for organizations. It gives companies access to 750,000+ hotels worldwide at exclusive negotiated rates (advertised average savings ~26%, up to 60% off) with no agent-assist fees, no annual contracts, and no hidden fees. The service pairs an online booking platform with corporate controls, reporting, and customer support (including live chat) to centralize hotel spend and enforce travel policy. Engine positions itself as an easy-to-adopt way for businesses to reduce lodging costs while improving compliance and visibility.

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