Renewals Specialist
Highspot(25 days ago)
About this role
The Renewals Specialist is responsible for supporting the end-to-end customer renewal process to drive retention and ensure ongoing satisfaction with Highspot’s SaaS solutions. The role works closely with Customer Success, Sales, Revenue Operations, Finance, and Deal Desk to execute timely and accurate renewals while identifying expansion opportunities. It involves leveraging CRM and usage data to manage risk, forecast renewals, and support strategic account decisions. The position is based in Hyderabad, India, within a fast-paced, high-growth, B2B SaaS environment.
Required Skills
- Renewal Management
- Customer Retention
- Customer Relationship
- Cross-Functional Collaboration
- Data Analysis
- Forecasting
- CRM Management
- Salesforce
- Gainsight
- Escalation Management
+8 more
About Highspot
highspot.comHighspot is an AI-powered sales enablement platform that helps go-to-market teams find, deliver, and measure the content, training, and coaching they need to win deals. It combines content management and search, guided selling/playbooks, training and role‑play, and analytics to improve rep skills and surface the right assets at the right time. Deep integrations with CRM and other GTM systems plus AI-driven recommendations and performance insights help organizations scale onboarding, coaching, and revenue execution.