Resolutions Specialist

Valon Mortgage(1 month ago)

HybridFull TimeJunior$63,327 - $84,311 (estimated)Client Experience

About this role

A Resolutions Specialist at Valon is responsible for providing exceptional customer service to homeowners by addressing inquiries through various communication channels, including email, phone, and chat. This client-facing role involves conducting research, coordinating with internal teams for timely resolutions, and ensuring customer satisfaction while adhering to service level agreements. The ideal candidate thrives in a fast-paced environment and possesses strong communication and de-escalation skills, with a background in customer service, preferably within the mortgage industry.

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Required Skills

Customer Service
Communication Skills
Research Skills
Attention to Detail
Problem Solving
Multitasking
CRM Software
Mortgage Knowledge
Email Management
Phone Etiquette

+5 more

Qualifications

High school diploma or GED equivalent required

About Valon Mortgage

valon.com

Valon Mortgage is a technology-driven provider of mortgage lending and servicing solutions, dedicated to simplifying the homeownership experience. The company offers a range of services including mortgage management, home loan applications, refinancing, and leveraging home equity. With a focus on innovative technology, Valon aims to empower homeowners by providing user-friendly tools and personalized financial options tailored to their needs. Their mission is to enhance the mortgage experience through efficient service and financial expertise, making homeownership more accessible and manageable.