Member Services Agent (12-month fixed-term contract - Full-time, US) Late Shift

Acorns(1 month ago)

Farnborough, United KingdomOnsiteFull TimeJunior$54,194 - $72,887 (estimated)Member Services

About this role

The Member Services Agent at GoHenry serves as the primary point of contact for customers, addressing queries and providing resolutions through phone, in-app chat, and email. This full-time role, based in Farnborough with a late shift schedule, requires strong customer service skills and effective communication to guide users through multiple systems. The position emphasizes creating a positive customer experience while fostering financial literacy among young users through supportive interactions.

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Required Skills

Customer Service
Communication Skills
Problem Solving
System Navigation
Rapport Building
Written English
Verbal English
Contact Centre Experience
Financial Services Experience
Retail Experience

+1 more

About Acorns

www.gohenry.com

Acorns Early is a financial education platform designed to help children aged 6-18 learn money management skills through a debit card and app that fosters responsible spending, saving, and earning habits. The service enables parents to set up chores, manage allowances, and track financial activities with real-time notifications and customizable controls. With features like savings goals, parental oversight, and the ability to receive funds from family members, Acorns Early not only prepares kids for financial independence but also encourages healthy money habits from an early age.