Resource Planner
Astron Energy South Africa (Pty) Ltd(18 days ago)
About this role
This role involves managing scheduling and operational activities within a customer contact centre to meet service levels efficiently. The focus is on planning, reporting, and implementing strategies to ensure optimal staffing and customer service delivery, while adhering to governance and legislative requirements.
Required Skills
- PowerBI
- Excel
- WFM System
- Scheduling
- Customer Service
- Contact Centre
- Operations Management
- Performance Monitoring
- Root Cause Analysis
- Staffing
About Astron Energy South Africa (Pty) Ltd
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