Responsable de Comptes Techniques (100% Remote - Canada)

Hopper(2 months ago)

RemoteFull TimeSenior$137,676 - $185,033 (estimated)Commerce

About this role

The Technical Account Manager at Hopper Technology Solutions serves as the primary technical liaison for multiple B2B partners, ensuring they receive exceptional support for technical inquiries and strategic initiatives. This role involves diagnosing and validating reported issues, prioritizing escalations, and coordinating with product, engineering, supply, and customer experience teams to streamline workflows and enhance communication. The manager is responsible for improving operational processes, developing clear reporting structures, and contributing to partner resources while maintaining alignment across diverse stakeholders.

View Original Listing

Required Skills

Engagement Partenaire
Communication
Triage Technique
Analyse
Validation Problèmes
Évaluation Gravité
Gestion Priorisation
Développement Processus
Optimisation Flux
Collaboration Transversale

+13 more

About Hopper

www.hopper.com

Hopper is a travel booking platform designed to help users find and secure the best deals on hotels, flights, and car rentals. With over 120 million travelers using the service, Hopper leverages advanced technology to predict travel prices and notify users of the best times to book their trips. The app aims to simplify the planning process by providing personalized recommendations and real-time price alerts, making travel more accessible and affordable.