Customer Support Specialist – Confirmé·e

Vizzia(2 months ago)

HybridFull TimeSenior$134,239 - $180,029 (estimated)Delivery

About this role

A Customer Support Specialist at Vizzia is responsible for managing client inquiries across various channels, ensuring timely and effective resolution of hardware and software issues. This role serves as a liaison between clients and internal teams, fosters proactive communication, and contributes to process improvements by documenting recurring cases and providing client feedback. The position requires robust experience in customer support within a dynamic environment, excellent communication skills in French, and familiarity with SaaS tools.

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Required Skills

Support Client
Gestion des Demandes
Communication Fluide
Coordination Interne
Amélioration Continue
Documenter Cas Récurrents
Gestion Opérationnelle
Priorisation Efficace
Outils de Support
Mise en Place Process

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About Vizzia

www.vizzia.com

Vizzia is a technology company focused on enhancing cleanliness and safety in municipal environments. They provide mobile, legally-compliant devices for monitoring urban cleanliness and safety, tailored for collective needs. With over 150 clients, including municipalities, Vizzia's solutions are designed to combat illegal dumping, support local governance, and improve public security while ensuring the protection of individual freedoms. Additionally, they offer legal assistance and quick deployment of their systems to address the immediate concerns faced by local authorities.